SHIPPING & RETURNS

SHIPPING

Wendy Creative ships within Canada and the USA.

Once payment is received, we ship as soon as possible – usually within 5 business days. We ship to the address provided during your purchase transaction, or the shipping address saved to your account, so please make sure to check the address you provided is correct. We are in no way responsible if you enter the incorrect shipping address and it delivered to the incorrect address.

The normal mailing delivery standard within Canada is 5-9 business days. Shipping from Canada to the US is 7-14 business days, and approximately.
Delivery dates are not guaranteed.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.


SATISFACTION GUARANTEED

We want you to be 100% delighted with every purchase you make from Wendy Creative. We offer worry-free refunds on all regular-priced purchases that are returned to us in their original condition. No returns on personalized or engraved products.



REFUNDS

Please contact us right away if you’re in any way unsatisfied with the products you purchased. We will do everything we can to resolve any problems so that you have a stress-free, positive experience shopping with Wendy Creative.

We will issue a refund (minus the cost of shipping). Please note that you must return the item(s) within 7 days of receiving your purchase in order to receive a refund. Items must be in their original packaging. Refunds can only be issued via PayPal.

Returns received outside of the refund deadline (within 7 days of receiving your purchase) may be issued a store credit, offered at our discretion. Returns must be in original condition with applicable tags intact.

Commission and personalized (engraved) items are final sales.



DAMAGES

If you receive a damaged package, do not open it. Instead, refuse delivery, and have the package returned unopened.




PAYMENT OPTIONS

All payments can be made through Credit Cards, Google Pay, Apple Pay and Pay Pal.

You do not need to have a Paypal account to use this option. Simply click on the “credit card” option on the Paypal page to use your credit card. Payment is due at time of purchase.



PRIVACY POLICY

I do not share your name, email address, and/or address information with any third party. This website has security features to ensure that any information saved in your account is protected.

In addition, as you are directed to payment servers to complete the payment portion of the checkout process, we do not see or receive any of your bank or credit account information.