SHIPPING & RETURNS
Wendy Creative ships within Canada and the USA.
Once payment is received, we ship as soon as possible – usually within 5 business days. We ship to the address provided during your purchase transaction, or the shipping address saved to your account, so please make sure to check the address you provided is correct. We are in no way responsible if you enter the incorrect shipping address and it delivered to the incorrect address.
The normal mailing delivery standard within Canada is 5-9 business days. Shipping from Canada to the US is 7-14 business days, and approximately.
Delivery dates are not guaranteed.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
We want you to be 100% delighted with every purchase you make from Wendy Creative. We offer worry-free refunds on all regular-priced purchases that are returned to us in their original condition. No returns on personalized or engraved products.
Please contact us right away if you’re in any way unsatisfied with the products you purchased. We exchange an item with something of equal value so that you have a stress-free, positive experience shopping with Wendy Creative.
All return and exchange postage is paid for by the customer. Please note that you must return the item(s) within 14 days* of receiving your purchase in order to receive an exchange. Items must be in their original packaging, unused with tags on.
*Christmas gifts have until January 10th to be exchanged.
Local to Victoria, BC? We are happy to exchange in person. Please contact us to discuss.